2018 - Present
Successful Project Orchestrator: Successfully led critical projects implementing Insurance Core Application, Customer Engagement Portal, RAMCO HCM, and Microsoft Dynamics (HR and Payroll) using Agile methodologies, improving system efficiency by 20%.
GCC HRMS Implementation Leader: Spearheaded RAMCO HRMS implementation across UAE, Bahrain, KSA, and Oman, aligning regional operations and reducing HR processing time by 30%.
Microsoft Dynamics Expert: Spearheaded adoption of Microsoft Dynamics HR and Payroll solutions, streamlining HR operations in KSA.
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Digital Transformation: Proven expertise in leading and managing digital transformation projects from inception to completion, ensuring on-time delivery and adherence to budget constraints.
Scrum Product Owner: Guided application development within Agile frameworks, leading Scrum ceremonies and fostering productivity.
Requirements Specialist: Defined project scopes through BRDs and process maps, ensuring 100% alignment with objectives.
Designed and documented "As-Is" and "To-Be" process flows, leading to a 25% reduction in process time.
Collect user feedback after launch and recommend improvements to drive ongoing enhancements, leveraging metrics such as CSAT and NPS to measure customer satisfaction.
Draft and document functional and non-functional requirements for multiple concurrent projects, translating them into well defined Epics, Features, and User Stories on Jira boards for streamlined project execution
Project Visionary: Integrated innovative projects into company strategy, increasing stakeholder engagement by 25%.
Team Mentor: Promoted innovation and excellence within the business analysis team.
Process Enhancer: Designed and improved business processes, reducing process time by 25%.
Proposal Drafter: Created comprehensive proposals aligned with customer needs.
Product Strategist: Optimized product development for innovation and efficiency.
Roadmap Manager: Managed digital product roadmaps, ensuring 100% on-time delivery.
Lifecycle Manager: Led product teams from conception to feature launches, achieving a 100% project completion rate.
Customer Researcher: Conducted research to understand and address customer needs, achieving a 98% satisfaction rate.
Benchmark Analyst: Performed industry research and competitive benchmarking.
UX Collaborator: Worked with UI/UX teams to deliver exceptional user experiences.
Analytical Support: Provided analytical support for new product development and program implementation.
UAT Leader: Managed User Acceptance Testing (UAT) and coordinated system enhancements.
Documentation & Training: Prepared project documents and training materials
2016 - 2018
Collected and analyzed requirements, ensuring comprehensive understanding and alignment with client needs.
Prepared detailed project documentation, including BRD, SRS, and training materials.
Developed workflow diagrams using BPMN to streamline processes.
Conducted gap analysis to identify discrepancies between application functionality and client requirements.
Delivered precise functional specifications covering functional hierarchy, workflows, business rules, interface design, outstanding issues, data analysis, and data mapping for vendors and development teams.
Conducted market studies and research to support the launch of new projects.
Analyzed process requirements, defined project scopes, and allocated resources, tasks, and timelines effectively.
Collected and analyzed data using R programming, SPSS, and Excel.
Utilized SQL for database creation, data retrieval, and analysis.
Executed IT project deployments on the Unix platform.
Managed testing phases and successful delivery of various projects.
Analyzed critical processes to identify and rectify errors and bottlenecks.
Standardized processes using Kaizen and lean management techniques.
Created process diagrams and workflows using MS Visio for effective project execution.
Documented each project phase to measure and review post-project impact.
Collaborated with the Product Development team to design and develop new software products.
2014 - 2016
Designed the HR dashboard and did many analyses about many of the key HR drivers like Recruitment, Training & Development, Organizational effectiveness, etc.
Implemented HRMS for the entire group.
Executed requirement collection & BRD preparation of many projects.
Worked with the customer service department and office administration department to execute various activities of the company as part of job rotation.
Worked with the Appointment order team to give appointment orders to candidates who accepted the offer of employment.
Did User Acceptance testing (UAT) of all modules of the Human Resource Management system.
Executed training for the regional HR team.
Developed plans for diversifying business activities in the organization.
Jun 13 - Dec 16
Evaluated the training needs of the employees.
Measured training effectiveness for various training programs conducted by the company from 2012 March to 2013 March
Model used: Donald L Kirkpatrick evaluation model
Education
2006 - 2010
B. Tech (Bachelor of Technology in Computer Science and Engineering)
University of Kerala
2012 - 2014
MBA (Human Resource Management and Marketing Management) SCMS Cochin School of Business.
Skills & Expertise
Analysis & Documentation: Business analysis, Requirements gathering, Strategy analysis, Data analysis, Documentation.
Project Management: Agile and Scrum methodology, Project Management, Stakeholder Management, Process Improvement, Problem-solving
Technical Skills: BPMN, Power BI, JIRA, R Programming, SQL, Prototyping & wireframing.
Software & Tools: Microsoft Dynamics, Ramco HCM, Insurance Core Business Applications, Customer Engagement Platforms